Privacy Policy

At Rock Island Varkala (accessible via https://rockislandvarkala.com and associated booking channels), we take the privacy and safety of our adventurers seriously. This Privacy Policy details how we collect, store, and process your booking data.

1. Information We Collect

When you reserve a water sports activity (Jet Skiing, Mangrove Kayaking, Banana Boat, etc.), we request essential contact details including:

• Primary contact name and group size
• Mobile phone / WhatsApp number for instant pass delivery and dock coordination
• Email address for receipt verification and order summaries
• Preferred activity date and arrival time slot

2. How We Use Your Details

We utilize customer information exclusively to:

• Generate your official digital entry pass and activity QR code
• Coordinate weather holds, slot schedules, or tide timing updates via WhatsApp / Call
• Verify identity and certified life jacket equipment fitting upon arrival at the jetty
• Process advance payments, cash/UPI receipts, and any eligible cancellation refunds

3. Data Confidentiality & Security

Your information is stored in secure, encrypted databases. We never sell, monetize, or distribute your phone number or email address to third-party telemarketers or advertisers. Payment processing is handled by RBI-compliant payment gateways with 256-bit encryption.

4. On-Water Media & GoPro Recordings

If you opt for complimentary or counter-requested GoPro action video recordings, footage is delivered directly to your device and is not published publicly without your explicit written or oral permission.

5. Contact Us

For any inquiries regarding your booking details or privacy queries, reach out directly to: